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Support

Project A's in-house technical and customer support staff are ready to help, Monday-Friday, 8am-5pm Pacific Time, and will respond to emergency requests 24x7.

To help us track your issue and assign it to the best person to help you, please use our Support Ticket System.

Support Process

  1. Support Ticket System: Click here to fill out a request online
  2. Phone: After filling out a ticket, during business hours you can call (541) 488-1702 x105 or (707) 623-1896 x105
  3. After Hours Emergency Line: Please use the Support Ticket System before calling (if possible) and note your Ticket Number. You can leave a message describing the issue, along with your Ticket Number at (541) 488-1702 x301 and a technician will be paged.

Network Status Notification: If you'd like to receive notifications of our network status, scheduled and unscheduled maintenance and emergency outages, please go to ProjectA911.com and follow ProjectA911 on Twitter or subscribe to our Google Group for the most detail.

Regularly Scheduled Maintenance: In order to maintain our network security and reliability, we must occasionally make upgrades to our network and software. Most often these upgrades take only minutes, and are usually imperceptible to our customers. If you do notice a brief period of downtime during this maintenance window, please be assured that this is to maintain the integrity of our network.

This maintenance window is from Wednesday night at 9pm until Thursday morning at 2am, PST.