Mortimer Receives Exceptional Customer Service Award - Monday, July 26, 2004
By: Sabrina Henderson.
City of Golden Information Technology Manager Greg Mortimer was recognized by the Denver Federal Executive Board with a Legacy Award in the category of Exceptional Customer Service, Non-Federal, at its 42nd Annual Public Service Awards Program. Mortimer received the award for his visionary work creating and implementing a new and improved Web site and other e-Government initiatives, such as Golden Info, for the City of Golden.
Launched in October 2003, the City’s new and improved Web site (which you are now visiting) has been a phenomenal success. It is a cost-effective, user-friendly and convenient way in which to do business with the City or to obtain information 24 hours a day, seven days a week. Some features the Web site includes are e-mail notifications for special events, job announcements, news, meeting minutes and agendas, requests for proposals and so on. Job seekers can submit online job applications. Application and permit forms can be downloaded. Beginning next month, Web site users will be able to register for recreation classes at the Golden Community Center online. The City’s Web site is easy to navigate, packed with information relevant to the City of Golden and regularly updated.
The Golden Info section of the Web site is an excellent information resource with more than 400 topics and frequently asked questions. The same technology that drives Golden Info will soon allow, among other things, the City to notify citizens about emergencies and street closures via fax, e-mail or phone. An added feature allows the public to call or e-mail questions, complaints or comments via the Integrated Voice Response and text-to-speech technology. The information, suggestions or questions are then sent via e-mail to the appropriate city staff for response.
The Denver Federal Executive Board (DFEB) was created by an Executive Order of President John F. Kennedy in 1961. In keeping with President Kennedy’s challenge to “Ask not what your country can do for you, but what you can do for your country,” the Legacy Awards program was established to honor the best of the best in public service. Award recipients hail from government offices in the Denver/Boulder metropolitan area at the federal, state and local levels and are indeed among the very best public servants.
“Greg Mortimer exemplifies the spirit of the award in the category of Exceptional Customer Service,” said City of Golden employee Genevieve Hale, who nominated Mortimer for the award. “He understands well the City of Golden’s mission and whom the City serves. He is always thinking about Golden’s constituents and whether or not the City Web site and other e-government initiatives are meeting their needs. Through Greg Mortimer’s leadership, the City of Golden is leading the way to be more responsive to its customers and saving significant taxpayer dollars.”
Mortimer was applauded by City Council at its July 22 meeting and received an engraved bust of President John F. Kennedy from DFEB to commemorate the award.
** this release republished with permission from the City of Golden. Original text located at http://www.ci.golden.co.us/News.asp?NewsID=110
Please visit the City of Golden website at http://www.ci.golden.co.us